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POLICIES


RETURN POLICY:

In order to receive a full refund, items must be returned within 30 days of purchase.

Items purchased must be returned new, in unused condition with original packaging and accessories.

Will not accept any returns of candles that have been lit.

Please contact me at sarah@eclipsebotanica.com if you receive any items damaged or broken.

SHIPPING POLICY:

The time needed to create and prepare an order for shipping varies. In most cases I ship out orders within 2-3 business days. However I do not like to ship candles or wax melts later in the week, as it may end up sitting in a shipping warehouse over the weekend. Therefore, I do tend to ship my wax items Monday-Wednesday.

I am not in control of the package once I have shipped it, but I will do my best to keep you informed on my end of its whereabouts and feel free to contact me if you have any questions or concerns.